Use case

AI support for estate agents and property managers

Property enquiries arrive around the clock and go cold fast. Viewing requests at 10pm, valuation leads on Sunday, tenants reporting a boiler fault on a bank holiday. By Monday morning a competitor has replied.

SupportAi answers listing questions from your portal feed, books viewings through your CRM, qualifies valuation leads with the right questions and triages tenant maintenance requests with photos attached, then hands the urgent ones to a person immediately.

Last updated

24/7
response to viewing and valuation enquiries
Minutes
from tenant fault report to logged ticket
1 inbox
for portal, WhatsApp and web enquiries

The problem

What property & estate agents support teams tell us before they switch on an agent:

  • Viewing and valuation leads lost outside office hours
  • Tenants reporting faults without the details you need
  • Negotiators answering the same listing questions repeatedly
  • Enquiries split across portal emails, WhatsApp and web forms

Example conversation

A typical exchange once the agent is connected to your systems.

  1. Is the 2-bed flat on Elm Road still available and does it have parking?
  2. Yes, 14 Elm Road is available at £1,450 pcm and includes one allocated parking space. Viewings are available Thursday 5pm or Saturday 10:30am. Would you like one of those?
  3. Saturday please, I'm a tenant not a buyer
  4. Saturday 10:30am is requested. To confirm I need your name, phone number and current situation, for example when you would be looking to move.

Actions the agent runs

Described in plain English, pointed at your API. No code.

search_listings

Queries your CRM or portal feed for availability, price and features.

book_viewing

Creates a viewing request in your CRM and notifies the negotiator.

log_maintenance

Creates a maintenance ticket with property, description and photos for the property manager.

Also included for property & estate agents teams
  • Website and document knowledge with automatic reindexing
  • Web, WhatsApp, Slack and email in one inbox
  • Escalation rules on sentiment, keywords and fallbacks
  • Lead capture with webhooks to your CRM
  • Analytics and a daily digest
  • UK/EU hosting with a DPA on request

Listings answered from your own data

Connect your CRM or portal feed through an action and the agent answers availability, price, features and EPC questions accurately. Listings change daily; the agent always reflects the current feed.

Viewings and valuations booked while you sleep

The agent offers slots and captures the details negotiators need: timescale, position, budget. Valuation leads are qualified with your questions and pushed to your CRM via webhook, tagged by source.

Maintenance triage for lettings

Tenants describe the fault, upload photos in a form and the agent logs a ticket with the property attached. Keywords like 'gas', 'leak' or 'no heating' escalate to the on-call manager immediately.

Compliance-friendly by default

UK/EU hosting, a DPA on request and guardrails that stop the agent from giving legal or financial advice. Every conversation is logged and exportable.

FAQ

Frequently asked questions

Any CRM with an API connects through actions. Where there is no API, booking and maintenance requests arrive as structured forms in your inbox.

Keep exploring

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