Use cases

Built for the questions your team answers every day

Same agent, different jobs. Here is how teams shape SupportAi around their workflow.

Customer support

Resolve the repetitive 70% instantly, escalate the rest with context.

  • Answers from your help centre, policies and PDFs
  • Sentiment and keyword rules hand off to humans
  • Shared inbox with takeover, notes and assignment
  • Topic and resolution analytics show what to fix in your docs
inboxall handled
Still no refund after 2 weeks
Sam · WhatsApp
AI
Can I change my plan mid-month?
Priya · Web
AI
API key not working for staging
#support · Slack
AI

E-commerce

Order status, returns and product questions without a ticket.

  • Actions call your order API and render a status card
  • Returns policy and sizing answered from your site
  • Lead capture for out-of-stock alerts
  • Works inside WhatsApp for post-purchase updates
custom actionstep 1/5
"Where is order 48213?"
→ get_order_status({ orderNumber: "48213" })
GET api.acme.com/orders/48213 · 200 OK
Status card rendered
"It left the depot this morning — ETA 2–4pm."

Lead qualification

Turn anonymous traffic into qualified conversations.

  • Forms trigger on intent ("pricing", "demo", "quote")
  • Capture name, email, phone and custom fields
  • lead.created webhooks straight into your CRM
  • Backstage tells you which pages convert

Internal helpdesk

IT and HR questions answered in Slack, from your own wiki.

  • Install to Slack; staff DM the bot or mention it
  • Train on handbooks, runbooks and policy docs
  • Actions can open tickets or reset flags in your tools
  • Viewer/agent roles keep the right people in the loop

Clinics & practices

Opening hours, appointment steps and pre-visit guidance, 24/7.

  • Guardrails block medical advice outside your scope
  • Escalate urgent language to a person immediately
  • Email channel for patients who don't use chat
  • Daily digest of conversations for the practice manager

Logistics

"Where's my delivery?" answered from live tracking data.

  • Regex webhooks or actions look up consignments
  • Proactive widget shows ETA and carrier
  • Damaged/missing flows escalate with the order attached
  • Public API powers your driver or partner portals

See it on your own content

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Use cases | SupportAi