Changelog

What's new

Everything we ship, in order. Follow along or subscribe via the blog.

  1. ·v2.8New

    Slack, WhatsApp and email channels

    • Install to Slack in two clicks; mention the app or DM it, replies stay in-thread and Block Kit buttons post back.
    • WhatsApp via the Meta Cloud API with native reply buttons and lists.
    • Inbound email per agent with threading and branded replies.
    • Human replies from the inbox are delivered back on the original channel.
  2. ·v2.7Developers

    Workspaces, public API and webhooks

    • Workspaces with owner, admin, agent and viewer roles and email invitations.
    • Public REST API v1 with scoped keys, rate limits, SSE streaming and an OpenAPI spec.
    • Outbound webhooks signed with HMAC-SHA256, retries with backoff and a delivery log.
    • New docs site at docs.supportai.co.uk generated from the live API spec.
  3. ·v2.6New

    Playground

    • Chat with settings drawer, compare mode across models and prompts, retrieval and tool inspector.
    • Save test scenarios, replay them after changes and diff the results.
  4. ·v2.5Improved

    Analytics and Backstage

    • Volume, resolution, sentiment, topics, busiest hours and per-bot breakdowns with period comparison.
    • Backstage: ask questions about your own data, get charts back, and apply changes with confirmation.
    • Hourly classification of conversation topics and resolution.
  5. ·v2.4New

    Helpdesk inbox

    • Shared inbox across all agents with real-time updates.
    • Escalation rules: keywords, sentiment, fallback count, message count, tool calls.
    • Take over from the AI, reply, leave internal notes, set priority and status, hand back.
  6. ·v2.3New

    Rich widgets and lead capture

    • Cards, buttons, quick replies, links, images, status cards and forms rendered in the widget.
    • Lead forms with triggers, a Leads tab and CSV export.
  7. ·v2.2New

    Agent core

    • Custom actions with typed parameters and widget templates.
    • Procedures, Q&A sources and embeddings-based retrieval.
    • Guardrails: blocked topics, injection detection, leak checks.
    • Multi-model support: OpenAI, Anthropic and Google.
  8. ·v2.0Improved

    New platform

    • Rebuilt dashboard and widget on a new design system.
    • API and web split into independently deployed services.
    • Branded transactional emails.
Changelog | SupportAi