The AI support agent that actually resolves tickets
Train it on your website and docs, connect it to your systems with actions, and let it answer on web, Slack, WhatsApp and email, with your team one click away in a shared inbox.
“Customers get help any time without it hitting our costs, and our marketing team dialled in the tone for our brand from the dashboard.” — Hayley Parry, PalletOnline
Trusted by UK teams in logistics, e-commerce and SaaS
- PalletOnline
- Shopify stores
- SaaS teams
- Clinics
- Agencies
Built for support teams who want resolutions, not tickets
Knowledge, actions, guardrails, channels and a human inbox. One product, no engineering project.
Trained on your website and files
Point it at a URL. We crawl every page, extract PDFs and docs, embed everything and keep answers grounded in your real content.
Actions that do things
Describe your API once. The agent looks up orders, books slots and updates records mid-conversation.
A human is one click away
Escalation rules flag frustration or repeated fallbacks. Your team takes over in the inbox and the AI hands back when they are done.
Every channel, one brain
Web widget, Slack, WhatsApp, email and the API share the same knowledge, actions and inbox.
On-brand in seconds
Colours, avatar, name and welcome messages update the live preview instantly.
Webhooks for live data
Regex intents call your systems and reply with real order, booking or account info.
Analytics & daily reports
Resolution, sentiment and topics per bot, and a digest in your inbox every evening.
Watch a real conversation, end to end
Knowledge lookup, a live action, sentiment flagging and hand-off. The same flows your customers will get.
Live on your site in three steps
- 1
Add your knowledge
Paste a URL, upload PDFs and docs, or add Q&A pairs. We crawl, chunk and embed everything in minutes.
- 2
Connect your systems
Describe an action in plain English and point it at your API. The agent looks up orders, books slots and updates records on its own.
- 3
Go live everywhere
One script tag for your site, plus Slack, WhatsApp and email. Your team watches, and steps in, from a single inbox.
<script>
window.SupportAiConfig = { chatbotId: "YOUR-BOT-ID" };
</script>
<script src="https://supportai.co.uk/embed.js" defer></script>Multi-model, your choice
OpenAI, Anthropic and Google models side by side. Pick per agent, compare in the Playground, and switch without retraining.
Guardrails built in
Blocked topics, prompt-injection detection, leak checks and a fallback answer keep the agent on-brand and on-topic.
Rich replies, not walls of text
Cards, buttons, quick replies, status widgets and forms, rendered natively on every channel.
Lead capture that converts
Forms and email capture trigger on intent, after N messages or on demand. Every lead lands in your CRM via webhook.
Analytics that explain themselves
Volume, resolution rate, sentiment, topics and busiest hours, plus Backstage, an AI you can ask about your own data.
Team ready
Workspaces with owner, admin, agent and viewer roles. Invite your team, assign conversations, leave internal notes.
What customers say
“Customers get help any time without it hitting our costs, and our marketing team dialled in the tone for our brand from the dashboard. The webhooks are golden: customers get live tracking without taking up support resources.”
“In a complex haulage network, quick and accurate information retrieval is invaluable. We fed it our network documents and staff now query the assistant directly for rules and operational guidelines.”
Start free. Pay when it is earning its keep.
Every plan includes every channel, the shared inbox and UK/EU hosting. Prices in GBP.
- 2,000 message credits / month
- 5 agents
- Web, Slack, WhatsApp & email
- REST API & webhooks
- 10,000 message credits / month
- 20 agents
- Web, Slack, WhatsApp & email
- REST API & webhooks
Explore SupportAi
- AI customer support agentWhat an AI support agent is, how it differs from a chatbot, and what to look for.Read more
- AI chatbot for your websiteTrain an agent on your site in minutes and embed it with one script tag.Read more
- Use cases by industryE-commerce, SaaS, logistics, clinics, agencies, property and recruitment.Read more
- Integrations & channelsSlack, WhatsApp, email, Shopify, Zendesk, HubSpot, REST API and webhooks.Read more
- CompareHonest side-by-side comparisons with Chatbase, Intercom Fin, Zendesk AI and more.Read more
- Customer storiesHow PalletOnline and Browns Distribution use SupportAi every day.Read more
Give your customers answers in seconds, and your team their evenings back.
Start free. Train your first agent in under ten minutes, no engineering required.
No credit card · Live in minutes · Cancel anytime