The AI support agent that actually resolves tickets
Train it on your website and docs, connect it to your systems with actions, and let it answer on web, Slack, WhatsApp and email — with your team one click away in a shared inbox.
Built for support teams who want resolutions, not tickets
Knowledge, actions, guardrails, channels and a human inbox — one product, no engineering project.
Trained on your website and files
Point it at a URL. We crawl every page, extract PDFs and docs, embed everything and keep answers grounded in your real content.
Actions that do things
Describe your API once. The agent looks up orders, books slots and updates records mid-conversation.
A human is one click away
Escalation rules flag frustration or repeated fallbacks. Your team takes over in the inbox and the AI hands back when they're done.
Every channel, one brain
Web widget, Slack, WhatsApp, email and the API share the same knowledge, actions and inbox.
On-brand in seconds
Colours, avatar, name and welcome messages update the live preview instantly.
Webhooks for live data
Regex intents call your systems and reply with real order, booking or account info.
Analytics & daily reports
Resolution, sentiment and topics per bot — and a digest in your inbox every evening.
Watch a real conversation, end to end
Knowledge lookup, a live webhook, sentiment flagging and hand-off — the same flows your customers will get.
Live on your site in three steps
- 1
Add your knowledge
Paste a URL, upload PDFs and docs, or add Q&A pairs. We crawl, chunk and embed everything in minutes.
- 2
Connect your systems
Describe an action in plain English and point it at your API. The agent looks up orders, books slots and updates records on its own.
- 3
Go live everywhere
One script tag for your site, plus Slack, WhatsApp and email. Your team watches, and steps in, from a single inbox.
<script>
window.SupportAiConfig = { chatbotId: "YOUR-BOT-ID" };
</script>
<script src="https://supportai.co.uk/embed.js" defer></script>Multi-model, your choice
GPT-4o, Claude and Gemini side by side. Pick per agent, compare in the Playground, and switch without retraining.
Guardrails built in
Blocked topics, prompt-injection detection, leak checks and a fallback answer keep the agent on-brand and on-topic.
Rich replies, not walls of text
Cards, buttons, quick replies, status widgets and forms — rendered natively on every channel.
Lead capture that converts
Forms and email capture trigger on intent, after N messages or on demand. Every lead lands in your CRM via webhook.
Analytics that explain themselves
Volume, resolution rate, sentiment, topics and busiest hours — and Backstage, an AI you can ask about your own data.
Team ready
Workspaces with owner, admin, agent and viewer roles. Invite your team, assign conversations, leave internal notes.
What customers say
“The Support AI chatbot has totally upped our support game. Customers can now get help anytime without hitting our pockets. The dashboard for our chatbots let our marketing team dial in the tone for our brand within support too. The web hooks are golden for us. They let customers get live tracking without taking up support resources. An exceptional addition to our support setup.”
“Since bringing the AI chatbot into our internal toolkit, our staff training has been revolutionised. In our complex haulage industry, the bot's quick and accurate information retrieval is invaluable. We've fed it with our extensive network documents, enabling staff to directly query the chatbot. This ensures they can swiftly access rules and operational guidelines within the network.”
“Harness the power of web hooks, allowing seamless connectivity with your data. RegEx recognition ensures inputs are processed intelligently. Revolutionising customer experience, Support AI provides efficient query resolution on-the-go.”
“The Support AI chatbot has totally upped our support game. Customers can now get help anytime without hitting our pockets. The dashboard for our chatbots let our marketing team dial in the tone for our brand within support too. The web hooks are golden for us. They let customers get live tracking without taking up support resources. An exceptional addition to our support setup.”
“Since bringing the AI chatbot into our internal toolkit, our staff training has been revolutionised. In our complex haulage industry, the bot's quick and accurate information retrieval is invaluable. We've fed it with our extensive network documents, enabling staff to directly query the chatbot. This ensures they can swiftly access rules and operational guidelines within the network.”
“Harness the power of web hooks, allowing seamless connectivity with your data. RegEx recognition ensures inputs are processed intelligently. Revolutionising customer experience, Support AI provides efficient query resolution on-the-go.”
Give your customers answers in seconds, and your team their evenings back.
Start free. Train your first agent in under ten minutes, no engineering required.