Privacy Policy

Last Modified: Wednesday 30th August 2023

1. Introduction

Please read this Privacy Policy ("Privacy Policy") before using our Service, including the Website, Widget, and API (as defined below). These are collectively referred to as the "Service". This Privacy Policy governs the types of information and data we collect, and how we use and share this information.

Your access to and use of the Service are conditional upon your agreement to the Terms & Conditions ("Terms & Conditions"). These Terms include the conditions of the Privacy Policy set forth below.

("Support AI") operates the Service. We use your data to provide and improve the Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used herein have the same meanings as in our Terms & Conditions.

2. Definitions

3. The Data Controller

The controller of your Personal Data is: Support AI, Sub Division of Browns Distribution Services Ltd, Chemical Lane East, Stoke on Trent, Staffordshire, ST6 4FB, United Kingdom

4. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

5. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"), including:

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service through a Device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique Device identifiers, and other diagnostic data. When you access the Service with a Device, this Usage Data may include information such as the type of Device you use, your Device's unique ID, the IP address of your Device, your operating system, the type of Internet browser you use, unique Device identifiers, and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information about your visit. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your Device. Other tracking technologies such as beacons, tags, and scripts may also be used to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

6. Use of Data

Support AI uses the collected Personal Data for various purposes:

7. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain Usage Data for internal analysis. Usage Data is generally retained for a shorter duration, except when this data is used to enhance security or to improve the functionality of our Service, or we are legally obligated to retain this data for extended periods.

8. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your country, territory, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and other countries for processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place, including security measures to safeguard your data and other personal information.

When transferring your Personal Data abroad, we will protect that data as described in this Privacy Policy and comply with applicable legal requirements.

9. Disclosure of Data

We may disclose the Personal Data you provide under the following circumstances:

We do not sell or otherwise distribute your Personal Data, except as stipulated in this Privacy Policy.

10. Security of Data

Your data security is of utmost importance to us. We take appropriate measures to protect the Personal Data you provide against accidental or unlawful destruction, loss, alteration, unauthorised access, disclosure, or use. We keep backup copies of data, and only authorised personnel with a legitimate need have access to the Personal Data.

11. Your Data Protection Rights

If you are a resident of the United Kingdom or other jurisdictions with similar data protection laws, you have specific data protection rights. These rights include:

To exercise any of your rights under data protection laws, please contact us using the information in the 'Contact Us' section below. We may need to verify your identity before we can address your request. Note that exercising some data protection rights may impact your use of certain features of the Service, particularly those that require the processing of Personal Data.

12. Data Protection Rights in the United Kingdom

In accordance with UK data protection laws, we adhere to the following:

We also respect 'Do Not Track' signals. We do not engage in tracking, planting cookies, or using advertising when a 'Do Not Track' browser setting is activated. You can enable or disable 'Do Not Track' through the Preferences or Settings page of your web browser.

13. Service Providers

We may engage third-party companies and individuals to facilitate our Service ('Service Providers'), to provide the Service on our behalf, to perform Service-related tasks, or to assist us in analysing how our Service is used. These Service Providers have access to your Personal Data only to the extent necessary to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

14. Analytics

We may utilise third-party Service Providers to monitor and analyse the use of our Service, such as Google Analytics and Mixpanel. These Service Providers collect and process Usage Data to evaluate and improve our Service. For more information on the privacy practices of these Service Providers, we recommend referring to their respective privacy policies.

15. Payments

Should you make payments for our products or services, we may use third-party payment processors such as Stripe. Your payment card details are provided directly to these payment processors; we do not store or collect this information. These payment processors have their own privacy policies governing the use and protection of your payment information.

16. Links to Other Sites

Our Service may contain links to other websites that are not operated by us. We strongly recommend that you review the privacy policy of each website you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

17. Children's Privacy

Our Service is not directed to anyone under the age of 16 ("Children"). We do not knowingly collect Personal Data from children. Should you, as a parent or guardian, become aware that your child has provided us

18. Changes to This Privacy Policy

We may revise our Privacy Policy from time to time. Any changes will be updated on this page and the "Last modified" date at the top of this policy will also be updated. It's your responsibility to review this Privacy Policy regularly for any amendments. By continuing to use our Service or by providing us with Personal Data after changes have been made, you are consenting to the updated Privacy Policy.

19. Contact Us

Should you have any queries regarding this Privacy Policy, you may contact us at support@.

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