Last Modified: Wednesday 30th August 2023
("Support AI") operates the Service. We use your data to provide and improve the Service.
The controller of your Personal Data is: Support AI, Sub Division of Browns Distribution Services Ltd, Chemical Lane East, Stoke on Trent, Staffordshire, ST6 4FB, United Kingdom
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"), including:
We may also collect information that your browser sends whenever you visit our Service or when you access the Service through a Device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique Device identifiers, and other diagnostic data. When you access the Service with a Device, this Usage Data may include information such as the type of Device you use, your Device's unique ID, the IP address of your Device, your operating system, the type of Internet browser you use, unique Device identifiers, and other diagnostic data.
Tracking Cookies Data
Examples of Cookies we use:
Support AI uses the collected Personal Data for various purposes:
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your country, territory, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and other countries for processing.
We may disclose the Personal Data you provide under the following circumstances:
Your data security is of utmost importance to us. We take appropriate measures to protect the Personal Data you provide against accidental or unlawful destruction, loss, alteration, unauthorised access, disclosure, or use. We keep backup copies of data, and only authorised personnel with a legitimate need have access to the Personal Data.
If you are a resident of the United Kingdom or other jurisdictions with similar data protection laws, you have specific data protection rights. These rights include:
To exercise any of your rights under data protection laws, please contact us using the information in the 'Contact Us' section below. We may need to verify your identity before we can address your request. Note that exercising some data protection rights may impact your use of certain features of the Service, particularly those that require the processing of Personal Data.
In accordance with UK data protection laws, we adhere to the following:
We also respect 'Do Not Track' signals. We do not engage in tracking, planting cookies, or using advertising when a 'Do Not Track' browser setting is activated. You can enable or disable 'Do Not Track' through the Preferences or Settings page of your web browser.
We may engage third-party companies and individuals to facilitate our Service ('Service Providers'), to provide the Service on our behalf, to perform Service-related tasks, or to assist us in analysing how our Service is used. These Service Providers have access to your Personal Data only to the extent necessary to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may utilise third-party Service Providers to monitor and analyse the use of our Service, such as Google Analytics and Mixpanel. These Service Providers collect and process Usage Data to evaluate and improve our Service. For more information on the privacy practices of these Service Providers, we recommend referring to their respective privacy policies.
Should you make payments for our products or services, we may use third-party payment processors such as Stripe. Your payment card details are provided directly to these payment processors; we do not store or collect this information. These payment processors have their own privacy policies governing the use and protection of your payment information.
Our Service is not directed to anyone under the age of 16 ("Children"). We do not knowingly collect Personal Data from children. Should you, as a parent or guardian, become aware that your child has provided us