Compare
SupportAi vs Chatbase
Both build AI support agents from your content. Here is where they differ, as of September 2026. Chatbase features are based on their public site and may change.
| Capability | SupportAi | Chatbase |
|---|---|---|
| Agent | ||
| Train on website, files, Q&A | ||
| Multiple model providers (OpenAI, Anthropic, Google) | ||
| Custom actions calling your APIs | ||
| Regex webhooks for deterministic answers | ||
| Guardrails: blocked topics, injection & leak checks | Partial | |
| Playground with compare mode and saved scenarios | Compare only | |
| Channels & widgets | ||
| Website widget with streaming | ||
| Slack, WhatsApp, email | ||
| Rich widgets: cards, buttons, forms, status cards | ||
| Lead capture with triggers and CSV export | ||
| Team | ||
| Shared inbox with human takeover | ||
| Escalation rules (sentiment, keywords, fallbacks) | Partial | |
| Roles: owner, admin, agent, viewer | ||
| Ask-your-data assistant (Backstage) | ||
| Developers | ||
| REST API with OpenAPI spec | ||
| Signed outbound webhooks with retries and replay | Basic | |
| Self-hostable docs & spec download | ||
| Business | ||
| UK/EU hosting | US | |
| Pricing in GBP, VAT invoices | ||
| Human support from the team who built it | Ticketed | |
Switching is easy
Export your sources, paste your URL, and re-create actions from their definitions. Most teams are live the same afternoon.
Keep your embed
Swap the script tag; conversation history for new visitors starts fresh, existing chat transcripts can be imported on request.
Talk to a human
Book a call and we'll migrate your knowledge base and actions with you.
Try SupportAi free
Chatbase is a trademark of its respective owner. Comparison provided for information only.