Use case

AI support for clinics, dental and private practices

Clinic reception teams spend their day on questions that have fixed answers: opening hours, parking, prices, what to bring, how to book, how to cancel. Meanwhile the phone rings unanswered and enquiries arrive at 9pm when nobody is there.

SupportAi answers the fixed questions from your website and patient leaflets, books or requests appointments through your practice system, and is firmly guardrailed away from clinical advice. Anything that sounds urgent goes straight to a person.

Last updated

24/7
coverage for enquiries and booking requests
0
medical advice given, by design
UK/EU
hosting for patient enquiry data

The problem

What clinics & practices support teams tell us before they switch on an agent:

  • Missed calls during clinic hours and no coverage after
  • The same pre-appointment questions answered dozens of times a day
  • Booking requests arriving by email, web form and WhatsApp
  • Risk of a bot giving medical advice

Example conversation

A typical exchange once the agent is connected to your systems.

  1. Do you do emergency dental appointments on Saturdays?
  2. Yes. We hold emergency slots on Saturdays between 9am and 1pm. If you are in pain now, please call 0161 000 0000 to speak to the team. Otherwise I can request the next available emergency slot for you.
  3. What should I bring for a first visit?
  4. Photo ID, a list of current medications and your previous dentist's details if you have them. The first visit takes about 40 minutes and costs £65. Would you like to book one?

Actions the agent runs

Described in plain English, pointed at your API. No code.

request_appointment

Collects preferred times and reason, then creates a booking request in your practice management system.

get_availability

Reads open slots for a clinician or service and offers them as buttons.

cancel_or_reschedule

Looks up a booking by reference and changes it within your policy window.

Also included for clinics & practices teams
  • Website and document knowledge with automatic reindexing
  • Web, WhatsApp, Slack and email in one inbox
  • Escalation rules on sentiment, keywords and fallbacks
  • Lead capture with webhooks to your CRM
  • Analytics and a daily digest
  • UK/EU hosting with a DPA on request

Guardrails first

Blocked-topic rules stop the agent from answering clinical questions and give a fixed response directing patients to the right route. Keyword and sentiment escalation sends urgent-sounding messages to a person immediately. You review exactly what it will and will not say in the Playground before going live.

Bookings without the phone tag

Actions connect to your practice management system to check availability and create booking requests. Patients pick from slots rendered as buttons. If your system has no API, the agent collects details in a form and your team confirms from the inbox.

Consistent answers to practical questions

Prices, hours, parking, preparation instructions and policies come from your website and leaflets. Update the source and the agent updates with it, so reception and the agent never disagree.

Every enquiry channel in one place

Web widget, WhatsApp and the practice email address all feed one inbox. Reception sees everything, replies as themselves when needed, and the daily digest tells the practice manager what patients asked about.

FAQ

Frequently asked questions

No. Blocked topics and a fixed fallback message prevent it. Urgent language escalates to a person straight away.

Keep exploring

Answer the phone even when you cannot

Train the agent on your website today and stop losing after-hours enquiries.

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