A small UK team obsessed with resolved tickets
We started SupportAi in 2023 after building chatbots for logistics companies and watching them fail at the one thing customers wanted: an answer from live data. Everything since has been about closing that gap.
Built with customers, not for a deck
Every feature started as a real problem at a real company: PalletOnline needed live tracking, Browns needed staff to find network rules. We ship what reduces tickets.
Boring on security, deliberately
UK/EU hosting, encryption everywhere, zero-retention model APIs, a DPA when you ask. We would rather be predictable than clever here.
You talk to the people who built it
No tiered support. Email, the live agent or a call, and you get an engineer who knows the codebase.
UK company, GBP pricing
Browns Distribution Services Limited is registered in England and Wales. Invoices are in pounds with VAT, and we are in your timezone.
The team
Engineers who have run support queues. We write the docs, answer escalations from the live agent and read every daily digest.
- JBJames BrownFounder & Head of AI Development
James builds SupportAi and has spent the last three years putting AI agents in front of real customers in logistics, e-commerce and SaaS. He writes about what actually reduces ticket volume.
- STSupportAi TeamProduct & Support
Guides, comparisons and changelog notes from the SupportAi product and support team.
Registered office: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire, ST6 4FB, United Kingdom.
hello@supportai.co.uk
What customers say about working with us
“Customers get help any time without it hitting our costs, and our marketing team dialled in the tone for our brand from the dashboard. The webhooks are golden: customers get live tracking without taking up support resources.”
“In a complex haulage network, quick and accurate information retrieval is invaluable. We fed it our network documents and staff now query the assistant directly for rules and operational guidelines.”
Explore
- AI customer support agentWhat an AI support agent is, how it differs from a chatbot, and what to look for.Read more
- AI chatbot for your websiteTrain an agent on your site in minutes and embed it with one script tag.Read more
- Use cases by industryE-commerce, SaaS, logistics, clinics, agencies, property and recruitment.Read more
Talk to us
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