AI customer support on WhatsApp
For many UK customers WhatsApp is the default way to contact a business. It is also where support teams struggle most: messages arrive on a shared phone, get lost, and nobody knows who replied.
SupportAi connects your WhatsApp Business number through the Meta Cloud API. The agent answers instantly from your knowledge and live data, renders buttons and lists natively, and routes anything tricky to your shared inbox where your team replies as themselves.
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Setup
- 1
Create or use an existing WhatsApp Business account via the Meta Cloud API
- 2
In SupportAi Channels, connect WhatsApp and paste your credentials
- 3
Verify the webhook and choose the agent
- 4
Publish your WhatsApp number or a click-to-chat link
What you get
- Quick replies become native WhatsApp buttons and lists
- Order and booking lookups via actions and regex webhooks
- Media handling for photos in claims and maintenance requests
- Escalation to the inbox; human replies go back out on WhatsApp
- Session and template message handling within Meta's rules
Instant, grounded answers on the channel customers prefer
Opening hours, delivery status, booking changes and policy questions are answered in seconds from your content and systems. Regex webhooks match order and reference numbers so tracking answers are exact.
Rich replies, not walls of text
Quick replies render as WhatsApp buttons, options as lists, and status cards as formatted messages with links. Customers tap rather than type.
Your team, one inbox
Every WhatsApp conversation appears in the shared inbox alongside web, Slack and email. Escalation rules hand off on sentiment or keywords; your reply from the inbox is delivered on WhatsApp with the thread intact.
Frequently asked questions
Yes, to use the WhatsApp Business Platform. We provide a step-by-step guide and it typically takes a few days.
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Put your best agent on WhatsApp
Connect a number and answer 24/7 without a shared phone.
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