Use case

AI support agents for agencies and their clients

Clients are asking every agency the same thing: can you add AI to our site. Building it from scratch is a distraction; reselling a US tool with the vendor's brand plastered on it is a poor look.

SupportAi gives agencies separate workspaces per client, fully on-brand widgets with the badge removed, a REST API for custom front-ends, and UK/EU hosting that satisfies client procurement. Set up in an afternoon, bill monthly as a managed service.

Last updated

1 login
for every client workspace
0
SupportAi branding on client sites
Monthly
recurring revenue per client

The problem

What agencies support teams tell us before they switch on an agent:

  • Clients requesting AI features with no budget for custom development
  • Managing many client bots in one account
  • Vendor branding on client sites
  • Client compliance teams asking where data is hosted

Example conversation

A typical exchange once the agent is connected to your systems.

  1. Can you quote for a new kitchen extension in SW4?
  2. Yes, we cover SW4. Extensions start from £45k depending on size and spec. If you share the approximate footprint and whether you have plans, I can arrange a site visit this week.
  3. About 20 square metres, no plans yet
  4. Thanks. For 20 m² without plans we would start with a design visit. What is the best email and phone number to arrange it?

Actions the agent runs

Described in plain English, pointed at your API. No code.

book_consultation

Creates a booking request in the client's calendar or CRM.

get_quote_range

Returns indicative pricing from the client's rate card based on collected parameters.

push_lead

Sends captured leads to HubSpot, Pipedrive or a webhook of your choice.

Also included for agencies teams
  • Website and document knowledge with automatic reindexing
  • Web, WhatsApp, Slack and email in one inbox
  • Escalation rules on sentiment, keywords and fallbacks
  • Lead capture with webhooks to your CRM
  • Analytics and a daily digest
  • UK/EU hosting with a DPA on request

One account, many clients

Each client gets a workspace with its own agents, sources, inbox and team roles. Your staff can belong to every workspace; the client's staff see only theirs. Usage and credits are charted per workspace so billing is straightforward.

Their brand, not ours

Colours, avatar, launcher, welcome and suggested messages with a live preview, and the 'Powered by' badge removed on paid plans. Allow-list the client's domains so the widget only loads where it should.

Lead capture that lands in the client's CRM

Forms trigger on intent, after N messages or on demand. Every lead fires a signed webhook you route to HubSpot, Pipedrive, Zapier or a spreadsheet. Clients see leads in their inbox and daily digest too.

Build custom experiences on the API

For clients who want a bespoke front-end, the REST API supports streaming chat, conversation history and source management. Scoped keys per client keep things tidy.

FAQ

Frequently asked questions

Yes. Many agencies bundle it into a monthly managed-service fee. Contact us for partner pricing at volume.

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