AI customer support for Shopify stores
Shopify stores get the same support questions at every size: where is my order, can I return it, is it back in stock. Your theme's FAQ page cannot answer them because the answers live in Shopify.
SupportAi connects to the Shopify Admin API through actions and regex webhooks. The agent looks up the real order, shows tracking as a card, starts returns where your policy allows, and captures back-in-stock leads.
Last updated
Setup
- 1
Create a custom app in Shopify with read access to orders, products and customers
- 2
In SupportAi, add an action pointing at the Shopify Admin API with your token
- 3
Add a regex webhook for order numbers (for example #\d{4,6})
- 4
Embed the widget via theme.liquid or the Shopify script tag
What you get
- Order status and tracking as a status card
- Returns and exchanges via your returns app API
- Stock checks and back-in-stock lead capture
- Product questions answered from your storefront content
- Works on storefront, WhatsApp and email
Order status from Shopify, instantly
A regex webhook matches your order number format and calls the Admin API. The customer sees fulfilment status, carrier and tracking link as a card. No hallucinated dates; the agent reports what Shopify reports.
Returns, exchanges and stock
If you use a returns app with an API, an action can create the return and email the label. Stock checks read inventory levels and, when something is out of stock, the agent offers a back-in-stock alert via lead capture.
Storefront content as knowledge
Crawl your storefront, policies and blog so product, shipping and sizing questions are answered consistently. Edit a policy page and the agent updates automatically.
Frequently asked questions
Not yet. Setup uses a Shopify custom app and takes about 15 minutes; our guide walks you through it.
Keep exploring
- AI customer support for e-commerce storesAnswer 'where is my order', returns and sizing questions automatically with an AI agent that reads your live order data. Works on your store, WhatsApp and email.Read more
- AI customer support on WhatsAppConnect a WhatsApp Business number and let SupportAi answer order, booking and account questions 24/7 with buttons and lists, escalating to your team when needed.Read more
- SupportAi vs Tidio LyroTidio bundles live chat, marketing and the Lyro AI bot. Compare with SupportAi, an AI-first support agent with actions, every channel, and UK/EU hosting.Read more
- IntegrationsAll integrationsRead more
Answer 'where is my order' from Shopify
Connect one action and watch the ticket count fall.
No credit card · Live in minutes · Cancel anytime