AI support agent for Slack
Slack is where your team already is, and increasingly where your customers are too through Slack Connect. SupportAi installs in two clicks and answers from the same knowledge base and actions as your website widget.
Use it externally to handle customer questions in shared channels, or internally so staff can ask the handbook, runbooks and policies a question instead of asking a colleague.
Last updated
Setup
- 1
Open Channels in your SupportAi workspace and click Add to Slack
- 2
Authorise the app for your Slack workspace
- 3
Choose the agent to connect and the channels it should watch
- 4
Mention @SupportAi in a channel or DM it directly
What you get
- Replies in-thread with buttons and cards rendered natively
- Slack Connect support for shared customer channels
- Internal helpdesk mode for IT and HR questions
- Escalation to the shared inbox with the Slack thread linked
- Human replies from the inbox post back into the thread
Customer support in Slack Connect
Mention the agent in a shared channel and it answers in-thread, calling actions for account or order data where needed. Sentiment and keyword rules escalate to your inbox, and a human reply from the inbox lands back in the same thread.
An internal helpdesk that reads your wiki
Train a separate agent on handbooks, runbooks and IT guides. Staff DM it or mention it in #help. Actions can open tickets in your tooling or reset flags. Viewer and agent roles keep internal conversations separate from customers.
One brain across Slack, web, WhatsApp and email
Every channel shares knowledge, actions, guardrails and escalation rules. Conversations land in one inbox tagged by channel so nothing is answered twice or missed.
Frequently asked questions
No. It works on free and paid Slack workspaces. Slack Connect requires a paid Slack plan on at least one side.
Keep exploring
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- AI email support automationForward support@ to SupportAi. The agent answers routine emails from your knowledge base and live data and escalates the rest to your inbox with threading intact.Read more
- Inbox & escalationEscalation rules, human takeover and team roles.Read more
- IntegrationsAll integrationsRead more
Add SupportAi to Slack
Two clicks to install; your knowledge base is already there.
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