The AI-first Tidio alternative for support teams
Stores tend to outgrow Tidio when support volume rises and Lyro's conversation caps and limited data access start to show. The questions customers ask most, order status, returns, delivery windows, need live data, not a longer FAQ.
SupportAi is built for exactly that stage: an agent that fetches real answers from your systems and hands off to your team when it should.
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Four things you get that Tidio does not offer
Live order and booking data
Actions and regex webhooks call your API and render status cards.
All channels included
Web, WhatsApp, Slack and email on every plan.
Rule-based escalation
Sentiment, keywords and fallbacks hand off automatically with context.
UK/EU hosting, GBP invoices
Straightforward GDPR paperwork for UK businesses.
How to migrate from Tidio
Most teams finish in an afternoon. Actions take longest; email us their definitions and we will set them up with you.
- 1
Crawl your store and help pages
- 2
Upload delivery, returns and sizing policies
- 3
Add an order-lookup action against your commerce API
- 4
Swap the Tidio widget script for SupportAi
- 5
Connect WhatsApp and email forwarding
- Your content is public or exportable
- You know which live-data questions matter most
- Someone can list your API endpoints for actions
- Your compliance team wants UK/EU hosting
Want the full feature grid? SupportAi vs Tidio
Side by side
| Capability | SupportAi | Tidio |
|---|---|---|
| Agent | ||
| Train on website, files and Q&A | ||
| Choice of OpenAI, Anthropic and Google models | Tidio-managed | |
| Custom actions that call your APIs | Limited | |
| Deterministic regex webhooks (no LLM in the loop) | ||
| Guardrails: blocked topics, injection and leak checks | Basic | |
| Playground with compare mode and saved scenarios | ||
| Channels & widgets | ||
| Website widget with streaming replies | ||
| Slack, WhatsApp and email on every plan | Plan-dependent | |
| Rich widgets: cards, buttons, forms, status cards | Basic | |
| Lead capture with triggers and CSV export | ||
| Team | ||
| Shared inbox with human takeover | ||
| Escalation rules: sentiment, keywords, fallbacks | Basic | |
| Roles: owner, admin, agent, viewer | ||
| Ask-your-data assistant (Backstage) | ||
| Business | ||
| UK/EU hosting by default | EU | |
| Pricing in GBP with VAT invoices | ||
| Per-resolution or per-seat fees | None | Per Lyro conversation |
| Human support from the team who built it | Chat | |
Why teams leave Tidio
The most common reasons we hear from teams switching from Tidio:
- Lyro conversation caps are low and priced separately
- Limited ability to call your own APIs
- No UK-specific hosting or GBP invoicing
Who should stay on Tidio
Small e-commerce stores that want live chat, pop-ups and email marketing in one tool with a basic AI assistant.
If that describes you, SupportAi may not be a better fit and we would rather say so than win a migration you regret.
What stays the same
Your knowledge sources, your embed location and your team. SupportAi crawls the same URLs, ingests the same documents and takes the same script-tag slot in your site. Conversation history for new visitors starts fresh; transcripts can be imported on request.
Frequently asked questions
History stays in Tidio. New conversations start in SupportAi; we can import transcripts on request.
Keep exploring
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- Chatbase alternativeLooking for a Chatbase alternative? SupportAi adds deterministic webhooks, rule-based escalation, every channel on every plan and UK/EU hosting with GBP pricing.Read more
- Intercom Fin alternativeSupportAi is an Intercom Fin alternative with no per-resolution fees, no seat licences, every channel included and UK/EU hosting. Live in an afternoon.Read more
- AlternativesAll migration guidesRead more
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