Alternative

The no-build Botpress alternative for customer support

Botpress projects for customer support often stall at the same place: the flow works for the demo, then real customers ask things the flow did not anticipate and someone has to maintain it forever.

SupportAi replaces the flow with retrieval, actions and escalation rules. Nothing to draw, nothing to maintain when your policies change; edit the source and the index rebuilds.

Last updated

What changes

Four things you get that Botpress does not offer

No flows to maintain

Knowledge questions are answered from your content; edits reindex automatically.

Inbox and escalation included

Sentiment, keyword and fallback rules route to a shared inbox with takeover.

Actions without code

Describe an endpoint in plain English with typed parameters.

Predictable pricing

Flat GBP plan, no usage-based AI spend.

Migration

How to migrate from Botpress

Most teams finish in an afternoon. Actions take longest; email us their definitions and we will set them up with you.

  1. 1

    List the knowledge sources your Botpress bot used and paste the URLs

  2. 2

    Upload documents and add Q&A pairs for edge cases

  3. 3

    Recreate API calls as SupportAi actions

  4. 4

    Replace the Botpress webchat script with SupportAi's

  5. 5

    Connect Slack, WhatsApp or email if needed

Import from Botpress Get migration help
Before you switch, check
  • Your content is public or exportable
  • You know which live-data questions matter most
  • Someone can list your API endpoints for actions
  • Your compliance team wants UK/EU hosting

Want the full feature grid? SupportAi vs Botpress

Side by side

Feature comparison between SupportAi and Botpress
CapabilitySupportAiBotpress
Agent
Train on website, files and Q&A
Choice of OpenAI, Anthropic and Google models
Custom actions that call your APIsCode nodes
Deterministic regex webhooks (no LLM in the loop)
Guardrails: blocked topics, injection and leak checksBuild your own
Playground with compare mode and saved scenarios
Channels & widgets
Website widget with streaming replies
Slack, WhatsApp and email on every planVia integrations
Rich widgets: cards, buttons, forms, status cardsBuild your own
Lead capture with triggers and CSV export
Team
Shared inbox with human takeover
Escalation rules: sentiment, keywords, fallbacksBuild your own
Roles: owner, admin, agent, viewer
Ask-your-data assistant (Backstage)
Business
UK/EU hosting by defaultUS/EU cloud
Pricing in GBP with VAT invoices
Per-resolution or per-seat feesNoneUsage-based
Human support from the team who built itCommunity/tiered

Why teams leave Botpress

The most common reasons we hear from teams switching from Botpress:

  • Requires building and maintaining flows
  • No built-in support inbox or escalation rules
  • Usage-based AI billing is hard to forecast

Who should stay on Botpress

Developer teams building bespoke conversational apps who want full control over flows and hosting.

If that describes you, SupportAi may not be a better fit and we would rather say so than win a migration you regret.

What stays the same

Your knowledge sources, your embed location and your team. SupportAi crawls the same URLs, ingests the same documents and takes the same script-tag slot in your site. Conversation history for new visitors starts fresh; transcripts can be imported on request.

FAQ

Frequently asked questions

Export or copy the content into documents or Q&A pairs, or simply crawl the original sources.

Keep exploring

Move from Botpress this afternoon

Free plan, no card. We will help migrate your actions.

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